Ordinary consultations shall normally initiated by a document to be posted in the NTC web site detailing the consultation subject and invoking stakeholders opinions. As the subject should be considered of some importance to wider classes of beneficiaries, the document shall be made available in hard copies.
Ordinary consultations normally have some limitations as a result of the disparate responses of different parties. Big companies subjected to NTC decisions have the capability to deal with consultation subject with high professionalism. Such companies use regulation experts who can analyze lengthy and sophisticated matters. Nevertheless, smaller companies - as well as consumers and community groups - do neither have such capacity nor the needed time. To this end, in order to be acquainted with the views of all pertinent parties, it would be better to boost the effectiveness of the normal consultation processes by other means. NTC shall endeavor to do the following:
- Resort to studies and researches to understand the opinions, needs and behavior of the addressed parties and those who have invested care in the sector. Of special interest the small and medium enterprises and those who face difficulty to have their opinions known. Studies will be based on surveys and opinion polls and some on other techniques such as ‘Focus Groups’ or a balanced combination. NTC may, in addition, hold public hearing sessions if deemed necessary.
- NTC may support consumer protection independent groups with the needed resources and personnel to sustain her efforts before and during the consultation process once such a group has the desire for such undertaking.
- NTC shall informally conduct rounds of discussions with certain groups and institutions to understand their concerns and may further define Pre-consultation periods. This act will sustain NTC preliminary vision. That shall not substitute the intended consultation and may be taken as an additional contribution.
- During any consultation period there will be a total communication whenever possible through:
- Direct sessions in available time.
- Use the NTC web site (www.ntc.gov.sd) to record incoming feedback information and issue background information.
- Inform media through press releases.
- Use media to publish pertinent papers, essays and talk shows.
NTC shall keep accurate records for all contributions to help understanding the subsumed issues. NTC shall guarantee the confidentiality of all data and sources once such confidentiality is agreed upon.
NTC seeks not only to know whether stakeholders agree or not on certain regulatory measures but also why they value their own opinions. NTC seeks also to know how her suggestions will impact people as individuals and as service consumers. How will affect people’s work and jobs. NTC shall appreciate that consulted parties corroborate their suggestions and comments with evidence whenever possible.